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Wellbeing Support During Lock-down

There are lots of people and departments throughout the University who can help and support you - even during this period of lockdown. There is never a reason to feel like you are on your own and there are plenty of out-of-hours options available – should you need support when the University is closed.

The Advice & Support Centre

The Students’ Union Advice & Support Centre is open Monday-Friday, from 10am to 4pm, and is offering consultations via e-mail, skype and telephone. You do not need to book an appointment and there is always an advisor available to help you.

If you would like to contact the Advice & Support Centre, you could ring 01707 285022 or e-mail advice@hertfordshire.su. Skype consultations can be arranged upon request.

UH Student Wellbeing

UH Student Wellbeing is available to help any students who are experiencing emotional or psychological difficulties, which interfere with them getting the most out of their time here. It is staffed by qualified and experienced counsellors, who understand the pressures of University life. Consultations are currently being offered online.

You can make an appointment by calling 01707 284 453, or e-mail studentwellbeing@herts.ac.uk. Alternatively you can complete a self referral form online; https://ask.herts.ac.uk/student-wellbeing. Then click on Student Wellbeing Self Referral & Consent to Share.

UH Chaplaincy

Friendly, warm and welcoming to students of all faiths - the University Chaplaincy is always on hand for help, information, advice and guidance in times of need. And the Chaplaincy is still here for you in virtual form! Please email chaplain@herts.ac.uk or follow @uhchaplain on Instagram and Twitter. There's also a Chaplaincy mobile: 07702 442 696 (office hours) if you fancy a chat. 

UH Dean of Students' Office

The Dean of Students Office are running a Virtual Student Support Drop In every working week day at 13:00 - 13:30. This is open to all students for the opportunity to join the team for a virtual drop in session. This will be with at least 2 members from the Dean of Students Office that will be available via video call to talk to you about any worries or questions you might have. 

All you need to do is create a free zoom account beforehand - https://zoom.us/. Then click the link here to join at 13:00 - https://zoom.us/j/4492726760?pwd=dThWeVJoWlorS25CNGo3SGxDTnpBUT09

For all other queries, e-mail deanofstudents@herts.ac.uk

UH Medical Centre

The UH Medical Centre is currently closed but, if you are registered with the UH Medical Centre, you can still call the usual number (01707 284444) and will be transferred to staff at Potterells Medical Centre who can deal with your query. 

You will be booked in for a telephone consultation on the day if required; patients can only attend a physical face to face appointment at Potterells if clinician think it is necessary.  Alternatively you could also use the e-consult service which you can access through the UH Medical Centre website. Alternatively they can contact the team via uhmedicalcentre.general@nhs.net.

The Samaritans

If you are having difficulties and need to talk to someone out of standard working hours, the Samaritans is a 24 hour service that is available to offer a listening ear and support in times of need.

You can contact them on 116 123 (from UK Landlines or mobile phones). If you don’t feel you can talk out loud about your problems, but still need a sounding board, you can e-mail them on jo@samaritans.org and a dedicated volunteer will respond. 

Want to find out more about Samaritans? Visit their website!

NHS 111

If you need out-of-hours medical help, but it is not a 999 emergency, you can call NHS 111 (from Landlines and mobile phones). Your issue will be assessed, you will be advised upon what to do next and where to go in your local area if you require further treatment.

Finally, visit the UH website for up to date information about the University's response to the Covid-19 outbreak, and many answers to frequently asked questions.


Contact Us

  • Hertfordshire Students’ Union

    College Lane



    AL10 9AB

  • 01707 285000

The University of Hertfordshire Students’ Union © 2019. is a Charitable Company Limited by Guarantee, Company Number 7703890, Charity Registration 1143101

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