Frequently Asked Questions


What is the Students’ Union?

When you enrol at the University of Hertfordshire you don't just join the uni, you also become a member of Hertfordshire Students' Union. That's us! We're here to support you on your student journey and make sure it's the best it can be. The Students' Union is led by the Elected Officers and underpinned by a passionate team of staff. We are a registered charity, completely independent from the University. Your free membership with Herts SU gives you access to all of our services. This means you can benefit from academic representationadvice & supporteventsopportunities and a world class entertainments venue


Can I work at the Students’ Union?

We have a huge team of student staff here at the SU. There are lots of diferent positions available, including Welcome Desk Assistants, Marketing Assistants, Forum Venue Staff and more. Any vacancies can be found here


When is the Welcome Desk open?

Our Welcome Desk opening hours have remained flexible throughout the pandemic. You can see our up-to-date opening hours here

Do I need to be vaccinated to attend Welcome events?

We encourage all students who can get vaccinated to do so ahead of the start of term, in line with government guidance. We also encourage everyone across the University of Hertfordshire to get tested as regularly as possible


Will I need a vaccine passport for any events?

We will be following government guidance on vaccine passports. It isn't currently a requirement, but if government legislation changes we may need to see your NHS COVID Pass at events


What measures are in place to prevent the spread of COVID-19?

We have risk assessed all of our events to ensure we're doing everything we can to keep you safe. Measures may include increased ventilation, the wearing of face coverings, hand sanitising stations and limited capacities at events


Will we need to practice social distancing?

We are following government guidance on social distancing and currently this is not required. However, we will be laying out our events so there is an opportunity to create space


Do I need to wear a face covering at events?

Face coverings are now optional so it's your choice

Please note that the government guidance continues to encourage the use of face coverings in crowded spaces, particularly indoors. In very specific circumstances we may ask attendees to wear a face covering


Will staff be wearing face coverings?

Face coverings are now optional so it's their choice

In some scenarios, where the risk is greater as determined by our risk assessments, staff will be asked to wear face coverings


Do I need to take a test prior to each event I attend?

We are encouraging everyone to test as regularly as possible. If you are coming to any of our events, we would ask that you do a test in advance for the safety of other attendees


What measures are in place for vulnerable people?

We will do what we can to support all students, including those that are vulnerable. Alongside our extra precautions, please feel empowered to take any extra measures that make you feel more comfortable

How can I find out what events are taking place?

Click here to view all the events being hosted by the Students’ Union this week


Where can I buy tickets?

You can purchase tickets online or at one of our Welcome Desks


I can't come to an event anymore. Can I get a refund?

Unfortunately all tickets are non-refundable, non-transferable and non-exchangeable. No refunds can be issued for incorrectly purchased tickets


Tickets have sold out online! Can I buy tickets on the door?

We cannot guarantee tickets being avaible on the door due to how quickly they are purchased online. It is best to keep an eye out for ticket annoncements and purchase ahead of the event


Where do I pick up my Welcome Week Wristband?

Welcome Week Wristbands can be collected outside of The Forum's new entrance on Saturday 25th & Sunday 26th September from 10am - 6pm. We will release further information regarding Wristband collection closer to the time


Will Big Wednesdays still be happening?

Yes! Big Wednesdays will be making its grand return in Welcome Week and be running throughout term time. Keep your eyes peeled on our year-round events calendar here to find out what's coming up


I can't remember what tickets I've bought! Where can I find them?

You can find your tickets by heading into your account and checking your 'Purchase History'

What is a society?

Societies are like mini communities that bring together students with similar interests. Joining a society is a great way to make friends! With societies ranging from academic and cultural to music and social, there's something for everyone


How can I join a society?

You can view all our societies and join the ones you like the look of here. You can also pop along to Welcome Fair or visit one of our Welcome Desks to purchase a society membership if you'd like to pay by cash. Annual membership fees vary per society but never exceed £20


Can I start a society?

Of course! You'll need to team up with another 3 students so that you can form a committee. Every society committee must have a Chair, Secretary, Treasurer and Inclusion Officer. Once you have a willing committee, simply complete our Society Affiliation Form. A member of the team will then be in touch


What is RaG?

Raise and Give (RaG) is the fundraising wing of the Students’ Union. Run a little like a society, students come together to fundraise for RaG's chosen charities through fundraisers like Jailbreak, Herts Got Talent and a Skydive


Who does RaG raise money for?

Each year, RaG selects three charities - one international, one national and one local. This is voted for by students. This year RaG will be fundraising for Hertfordshire Domestic Abuse, Student Minds and Rainforest Trust UK. You can find out more about this year's chosen charities here

I’m finding university really daunting, I need a friend.

We completely understand. Coming to uni can be pretty nerve-racking! If you're feeling nervous about making friends and finding your feet, you may benefit from the SU Buddy Scheme. We match up new students with continuing students (Buddy Volunteers) who can share their hints and tips for settling in to life at University. Buddies are matched according to their preferences, such as interests or School of Study. Buddies can agree between themselves how often they would like to meet and how


Where do I go if I need help?

Our Advice & Support team offer free, confidential, impartial information and advice for students here at Herts. They're here for you no matter how big or small your problem may feel. If you would like to discuss anything with our Advice & Support team, or simply want someone to talk to, please don't hesitate to speak to one of our Academic & Welfare Advisors. You can get in contact with our Advice & Support team here

What is Student Council?

Student Council is the highest student-led representative forum and decision-making body in the Students' Union. Open to all students, Student Council gives you the chance to hear what's happening behind the scenes, approve new ideas and policies, put forward suggestions and hold the Elected Officers to account. With only a few sessions each semester, popping along to voice your opinions won't eat into too much of your time!


What do the Elected Officers do?

The Elected Officers are here to represent you across all areas of student life. They work full-time alongside our team of staff at the Students' Union. With the goal of improving the student experience here at Herts, they implement new ideas and campaign for change according to student feedback


Who are the Elected Officers?

This year, your Elected Officers are:

PresidentRhiannon Ellis

Vice President ActivitiesJunaid Ahmed

Vice President CommunityProsasti Ganguly

Vice President EducationSyeda Zara Haram


How can I become an Elected Officer?

We run Elections every Spring to determine our new Officers for the next academic year. Campaigning is a competitive but valuable experience. You’ve got to be in it to win it!


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