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Over the last 18 months, Hertfordshire Students’ Union has received literally hundreds of pieces of feedback from students regarding the quality of service provided by Uno Bus. More recently, since the start of this academic year we have seen a considerable increase in student feedback about Uno Bus, and we have taken this feedback to Uno Bus and the University’s senior management to ensure student views on Uno Bus are represented and addressed.
Uno is an integral service to the University of Hertfordshire community and without it, so many students would have a significantly reduced student experience. As such, the Students’ Union has actively lobbied Uno Bus Management and UH Management in order to raise suggestions for service and communication improvement.
We are thrilled to say that the University’s senior management has taken many of our suggestions on board, and have made the below changes. While we recognise that there is still some work to do, we are pleased with this progress and hope that these changes have a positive impact on your experiences on the buses.
New Hatfield to Forum Bus Service (started 12 January)
Uno has introduced a direct service (695) between Hatfield Station and the College Lane Forum Hertfordshire. The new weekday shuttle now runs at peak hours during University term time. It combines with routes 653, 602 and 341/641 to provide eight buses an hour throughout peak times. The new service will be free until Monday 9 March when a revised £1 single fare will then apply. Existing services on this route have had a £1 single fare introduced, a reduction from £1.50 to make this route even cheaper.
New fare for staff and students (January 2015)
Uno has introduced a new £1 single fare for University staff and students. The fare can be bought on any Uno bus travelling within Hatfield. The exact boundaries are Welwyn Garden City Bus Station, Welham Green, Smallford and Holwell roundabout. The ticket was introduced after customer feedback and comments.
Mobile Ticketing (available now)
Mobile ticketing is now available on all Uno buses. Tickets can be downloaded using both apple and android phones by searching for the ‘INTALINK’ Travel App. Special reduced ticket deals will be offered using this App from the beginning of February.
Longer hours for customer service support
Uno’s customer service line has been extended to 7am – 7 pm Monday to Friday. This means both the phone lines and their twitter (@unobus) will be answered more consistently.
Improved Driver Training
There has been a further investment in driver training, health and safety and “mystery traveller” reports. This includes monthly driver assessments and Training Tuesdays for Uno drivers
Do you have any further feedback on Uno? We’ll continue to keep you posted, but in the meantime, let us know how your bus journeys are so we can continue to ensure student views are given to Uno’s management. Tweet us @hertssu.
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