To request an appointment with, or callback from, one of our Advisers please complete the form below. We aim to respond to all appointment requests within 2 working days.
Preferred Contact Method:
Do you have a disability that you would like to make us aware of? If yes, what would you like us to know?
If yes, would you like us to make any adjustments? Suggested adjustment:
At certain times we like to gather information which helps to inform us on how we, as the SU, can work to improve the student experience. These questions are optional, but can help with our research:
Do you commute to University or live in Hatfield? (If you commute, the commute time we ask for is the length of your commute in one direction)
How did you find out about the SU Advice & Support Centre?
Hertfordshire Students’ Union Advice & Support Centre provides a confidential service to all clients. We may discuss your case within the other members of the Advice Team, to ensure you get the best possible support, but we will not discuss your issues with anyone outside of the Advice Team without your explicit consent. In exceptional circumstances we may be obliged to disclose information without your consent; such as where an Adviser believes that the safety of you or another person is at risk – or if we are required by law to break confidentiality. For full listings of who we may disclose information to in exceptional circumstances, please read our Code of Practice.
Do you understand and consent to our confidentiality statement? Yes, I understand and consent to the Advice & Support confidentiality statement.
If you do not agree with, or have concerns about, our confidentiality statement; please call an Adviser on 01707 285022 for more information.
ACCESSING YOUR PERSONAL DATA:
We have access to the following data via a secure online system; your name, date of birth, gender, ethnicity, nationality and course details. We can access this information to input alongside your case notes to ensure accurate case management and effective anonymised statistical reporting.
Do you give your permission for us to use your student ID number to access this information? Yes, I give my permission for the Advice & Support Team to access this information.
A student ID number is required for advice services to be provided, however clients reserve the right to withhold other information if they wish to. If you do not wish to provide us with permission to access this information, please call us on 01707 285022 to discuss how you would like us to advise you.
Hertfordshire Students’ Union Advice & Support Centre staff record all enquiries from clients on AdvicePro (a system developed by AdviceUK & ACM Solutions). The information stored on this system is for the sole use of the Advice Team and personal details will not be passed on to any other organisation (other than in exceptional circumstances - stated above in "Confidentiality").
“Legitimate interest” is our lawful basis for processing personal data, due to clients potentially wanting to evidence that they sought support from the service in the future. Consent is gained from clients prior to consultations wherever possible (in a written or electronic format) however all contacts with the Advice & Support Centre are recorded to ensure that all advice work is logged and accounted for.
The details that are collected by the Advice & Support Centre are the client’s; name, student ID number, gender, ethnicity, date of birth, nationality, course name, year of study, school, mode of study (i.e. full time or part time), academic status (i.e. undergraduate or postgraduate), fee status (i.e. home or international), disability details, contact details and how the student heard about the service. Identifying data (such as a student ID number) is required for advice services to be offered, however clients reserve the right to withhold other information if they wish to.
Client contact details will not be used for any other purpose than to contact clients for case updates and feedback.
Anonymous statistical data is collected, and shared with the wider Students’ Union staff; to support learning, to inform campaigning and the development of the service. Anonymised statistical data may also be shared with the University with the aim of improving the student experience. All statistical reports are created so that individuals cannot be recognised. Clients reserve the right to request that their data is removed from statistical analysis and reporting. If a client wishes for their data to be omitted from statistical analysis and reporting, they must inform their Adviser.
In-line with the EU’s General Data Protection Regulations, you have a number of rights which you can exercise regarding the processing and use of your personal data (such as the ‘right to restrict processing’, ‘the right to object’ or ‘the right to be forgotten’).
Casework data will be kept for a period of six years, after which time all identifiable data will be destroyed; this destroyed data includes; all personal data (including basic client details), contact details, equality monitoring information and all case notes/attachments kept on file. Other data may be retained for future benchmarking purposes.
Hertfordshire Students’ Union is a data controller. The Union processes personal information relating to students, staff and visitors. The Board of Trustees delegates day to day responsibility for implementing this policy and related procedures to key personnel within the Union. The Students’ Union and its subsidiaries are registered as a Data Controller with the Information Commissioner’s Office (ICO) and renews these registrations annually.
The General Manager is the Students’ Union Data Protection Officer and is responsible for the implementation of Hertfordshire Students’ Union’s Data Protection policy.
If clients want to know what personal information the Advice & Support team holds for them, they can make a written request to firstname.lastname@example.org FAO The Advice Centre Manager. Also, if a client wishes to raise a concern or complaint about how personal data is used, they can do so by contacting the Advice & Support Centre Manager (email@example.com).
For full details of Advice & Support Centre Policies, you can read our Code of Practice; if you have any questions or concerns, do not hesitate to raise them with an Adviser.
Please confirm that you have read, understood and consent to the privacy notice detailed above: Yes, I have read, understood and consent to the Advice & Support Privacy Notice
YOUR APPOINTMENT REQUEST:
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When would you like to book an appointment?
What time would you like your appointment?
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